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I am asked this question many times. In short, a mortgage broker partners with many banks. American Family Lending, has partners with more than 15 banks located in Hawaii and mainland. All banks have different rates, different products, different underwriting standards and different specializations. This is the reason why one bank may deny your loan, while another bank will quickly approve it, or, one bank's closing charges are higher, while others are lower.  The role of the mortgage broker is to get the borrower the best loan, at the best price and in the least amount of time.

Overall, loan officers at banks are loyal to their bank first, then to the borrower.   The best interest of the borrower is always the best interest for the bank.  Mortgage Brokers are only loyal to their borrowers.  Without borrowers, mortgage brokers are not paid and cannot earn a living.